Customer Care Associate

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Job Description

Roles and Responsibilities

• Receiving customer complaints through phone, mails & website.


• Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.


• If complaints are critical or require any further clarification need to speak with the customers & store managers.


• Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.


• Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team.


• Active follow up with internal cross functional teams to resolve customer complaints.


• Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.

Desired Candidate Profile

• 1-3 years experience in customer handling role.


• Education Background : HSC Passed / Any Graduation.


• Excellent Written and Oral Communication Skills (Good command over English).


• Good understanding of MS Word and MS Excel.


• Job Location : Wagle Estate, Thane (DMART Head Office).

Skills Required

Communication Skills, Customer Support, Customer Care, Telecalling

 

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