DMart
Wagle Estate, Thane
Private Jobs India

Customer Care Associate


Job Type: Private
Hiring For: DMart
Job Role: Customer Success Associate
Industry: Retail
Job Priority: Normal
Job Nature: Office
Job Mode: Full Time
Job Position: Permanent
Job Location: Wagle Estate, Thane, India (414103)
Salary Range: INR 0 - 0 Per Month
Experience Range: 0 - 4 years
Qualification: 12th Pass
Skills Required: Communication Skills, Customer Support, Customer Care, Telecalling
Date Published: 24 Jan 2023
Valid Through: 24 Jan 2033

Job Description

Roles and Responsibilities


  • Receiving customer complaints through phone, mails & website.

  • Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.

  • If complaints are critical or require any further clarification need to speak with the customers & store managers.

  • Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.

  • Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team.

  • Active follow up with internal cross functional teams to resolve customer complaints.

  • Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.


Desired Candidate Profile

  • 1-3 years experience in customer handling role.

  • Education Background : HSC Passed / Any Graduation.

  • Excellent Written and Oral Communication Skills (Good command over English).

  • Good understanding of MS Word and MS Excel.

  • Job Location : Wagle Estate, Thane (DMART Head Office).

Skills Required

Communication Skills, Customer Support, Customer Care, Telecalling

 

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