Customer Care Associate
||Customer Success Associate
INR 0 - 0 Per Month
||0 - 4 years
||Communication Skills, Customer Support, Customer Care, Telecalling
||24 Jan 2023
||24 Jan 2033
Roles and Responsibilities
Desired Candidate Profile
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team.
- Active follow up with internal cross functional teams to resolve customer complaints.
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.
- 1-3 years experience in customer handling role.
- Education Background : HSC Passed / Any Graduation.
- Excellent Written and Oral Communication Skills (Good command over English).
- Good understanding of MS Word and MS Excel.
- Job Location : Wagle Estate, Thane (DMART Head Office).
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