Deputy General Manager - Delivery

Job Description

• This position plays an integral part within the RCM practice of Omega Healthcare.


• Will be accountable for the effective management of daily operations and delivery.


• Manage large groups of associates, Supervisors and managers and oversee operational activities to ensure customer service and quality expectations are met as per the KPIs.


• Primary contact for coding questions relating to Client services and Operations. Will be required to work closely with the transition management office during POCs.


• Review reports/ dashboard and investigate errors.


• Understands quality matrices and work towards continuous process improvement.


• Responsible for managing performance of team members. Drive performance evaluations across the span.

• Minimum 15 years experience in RCM Process.


• Should manage multiple tasks and create solutions from available information.


• Should possess good understanding of RCM practice and continuous improvement of delivery and quality.


• Should possess good mentoring skills.


• Should have exemplary interpersonal and leadership skills.


• Should possess problem solving skills.

Skills Required

Healthcare, Process improvement, AR Denials